Support and Contact

1. Official contact

2. Information you can include in your request

To help us investigate more quickly, send only what is necessary:

• issue type and short description;
• the last steps you took before the issue occurred;
• Game version and Android version;
• device brand/model;
• the exact error message shown on screen;
• a screenshot or short screen recording, where possible;
• for a cloud issue, the Unity Player ID shown in the Game;
• for a purchase issue, the Google Play order number and product name.

Support messages, attachments and communication records may be retained for two years after the request is closed and, where there is a legal dispute, for the necessary period. They are not used for marketing.

3. Cloud backup is not visible

1. Check your internet connection.
2. Confirm that you are signed into Google Play Games with the correct account.
3. Check the status and last synchronization time under Settings → CLOUD BACKUP.
4. If two save options are shown, do not choose until you have compared the level, coins, diamonds and energy information.
5. Take a screenshot and contact support before clearing app data or uninstalling the Game.

4. A purchase is pending or content was not delivered

1. Make sure you installed the Game from the Play Store and are using the correct Google account.
2. Check whether the Google Play order is marked “pending”.
3. Use the retry or restore-purchases option in the in-game store.
4. Do not repeatedly repurchase the same product.
5. Contact support with the product name, approximate transaction time and Google Play order number.

We do not ask for payment-card information. A refund request is made through Google Play’s order/refund channel; we can investigate delivery and entitlement issues.

5. Advertising or rewarded-ad issue

Send the ad type, approximate time, internet status and any on-screen message. If a rewarded ad closed and the reward did not arrive, do not start repeated transactions in the same session. No Ads removes only mandatory interstitial ads; optional rewarded ads may remain available.

6. Turn off notifications

On Android, you can turn notifications off through Settings → Apps → Dolmuş Kuyruğu → Notifications. The Game schedules only local notifications for daily login and the free wheel; disabling notification permission does not prevent use of the main Game.

7. The Game does not open, freezes or crashes

1. Close the Game completely and reopen it.
2. Check that the device has enough free storage space.
3. Make sure you are using the current Game version from the Play Store.
4. If you have a local/cloud save, do not clear app data before consulting support.
5. Send us the device model, Android version, Game version and steps to reproduce.

8. Delete account and data

For permanent deletion, use the Account and Data Deletion page. It lets you create an email request without having to regain access to the Game.

9. Privacy and terms

• Privacy Policy
• Terms of Use
• Account and Data Deletion

10. Security report

Before disclosing a security vulnerability publicly, email info@meptasarim.com with the subject “Dolmuş Kuyruğu security report”. Explain the affected version, reproduction steps and possible impact. Make the report in good faith and without disclosing user data.