Document 04

Support and Contact

Official support for technical issues, local progress, rewarded ads and privacy requests.

MEP TASARIM1.0.0 (12)Local saveNo real-money purchases
Important: The game has no user account or cloud save. Progress is stored only on the device.

Last updated: 23 August 2026

Official contact

  • Publisher: MEP TASARIM
  • Email: info@meptasarim.com
  • Address: Turgut Özal Mah. Akkent Twins Trade A/23, Yenimahalle/Ankara, Türkiye
  • Current closed-test version: 1.0.0 (12)

Helpful information for support

You may provide the game version, the Android or iOS version, the device model, screen or level number, short reproduction steps and a screenshot/video without personal data. Never send passwords, verification codes, payment-card information, a full advertising identifier, service-account key or other secret.

Local progress, shop and ads

There is no game account or cloud save; progress exists only on the device. Reinstalling the game or signing in to Google cannot restore it. The current version offers no real-money purchase, subscription or purchase restoration. The shop uses earned coins/gems and optional rewarded ads. For a missing ad reward, include the date/time, screen and connection state in your message.

Quick troubleshooting

  1. Update the game from Google Play (Android) or the App Store (iPhone/iPad).
  2. Fully close and reopen it.
  3. Check available storage. On Android also check that Android System WebView and Google Play services are current.
  4. Try another connection for an ad; ad availability is not guaranteed.
  5. Use Clear data only if you accept permanent loss of local progress.