Account and Data Deletion

1. Delete from within the Game

If you can access the Game, the recommended and fastest path is:

1. Open the Game and connect to the internet.
2. Open Settings → CLOUD BACKUP.
3. Tap DELETE ACCOUNT AND ALL PROGRESS.
4. Read the first warning explaining which data will be deleted.
5. Confirm permanent deletion in the second and final step.
6. Wait for the completion message and restart prompt.

Do not close the Game, clear app data or uninstall the app while deletion is in progress. If the process is interrupted, the Game will attempt to continue safely with the same player account on the next launch.

2. Request by email

Where possible, include the following in your request:

• application name: Dolmuş Kuyruğu: Yolcu Sırala;
• request type: delete the account and related game data;
• platform: Android / Google Play Games;
• the Unity Player ID shown in Game Settings;
• an email address where we can reach you;
• any previous request reference.

We may request limited additional verification to prevent deletion of the wrong account. We do not ask for your Google password, SMS/two-factor authentication code, complete purchase token or payment-card information; do not send these.

3. Data to be deleted

A verified full-account deletion request targets the following Game data:

• current and previous Dolmuş Kuyruğu saves in Unity Cloud Save;
• the Unity Authentication Game player account and Player ID;
• server-side player mapping, entitlement and progress records;
• where the device is accessible, the local primary save, backup/temporary saves and Game preferences;
• request information no longer required in support/deletion systems;
• diagnostics data that can be associated with the account and deleted at user level through provider tools.

4. Data not deleted or retained for a limited period

Account deletion does not delete:

• your Google account or Google Play Games profile;
• Google Play’s own purchase, receipt and account history;
• a local copy on another device that we cannot access;
• aggregated or anonymous statistics that no longer identify you.

Limited records such as product identifier, transaction time, secure hash of the transaction token and entitlement/refund status may be retained for as long as necessary for fraud prevention, preventing duplicate purchase delivery, refunds/chargebacks, security, accounting or legal disputes. These records are not used as an active game profile, access is restricted, and they are deleted or anonymized when the purpose ends.

You can separately delete the local copy on Android through Settings → Apps → Dolmuş Kuyruğu → Storage → Clear data or by uninstalling the app.

5. Timing and notification

• Target for acknowledging the request: 3 business days.
• Waiting period for a reply when additional information is requested: 30 days.
• Target for completing a verified request in active systems: 30 days.
• Technical backups are removed within the service providers’ secure deletion cycles.

We notify you by email when the process is complete or if additional information is needed. If you sign in again with the same Google Play Games account after deletion, a new, empty game profile may be created.

6. Access, correction or partial deletion

If you want to request access, correction or deletion of a specific data category without deleting the entire account, email info@meptasarim.com. If the requested partial deletion would prevent the Game from operating or a purchased entitlement from being verified, we explain the consequence in advance.

7. Purchases and refunds are separate

Deleting an account does not automatically refund a Google Play purchase. Use Google Play’s order/refund channel for a refund. For undelivered content, follow the purchase steps on the Support page.

8. Contact